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Open to the public! Visit our new Online Shop or call (714) 255-8560 to place an order with our customer service team!

Frequently Asked Questions

Want to schedule a tour? Want to become a customer? Whatever your question, we've got the answer. If our FAQ's still don't answer your questions, you can always contact us by calling (714) 855-8560 or you may also email us from the Contact Us page with detailed information about your questions. Our customer service representatives are available from 8:00AM – 5:00PM PST Monday through Friday.

How do I become a customer?

Call our main office phone number (714) 255-8560, ask for the sales department, and leave us your contact information. You will be contacted within 24 hours.

What are your cut off times?

For all production and pass through items, our cut off time is 8:00 p.m. Monday thru Friday. Fresh grind items should be turned in by 4:00 p.m. daily. On Sunday, cut off time is also 8:00 p.m., but our production departments are not open. If you have a special circumstance, we are flexible so please talk to your salesperson and arrangements to have pre-cut inventory can be arranged.

What days do you deliver to our area?

We deliver to most areas 6 days a week. Certain outlying areas have specified delivery days and your sales rep can explain these to you.

What is your service area?

We deliver from the Santa Barbara area south to the border. We deliver throughout the Valley, Inland Empire, Los Angeles, Orange County, and San Diego areas. We also deliver into Nevada, Arizona and Hawaii.

Do you sell to the general public?

We do sell to the public with a minimum order of $500 dollars, all sales are COD and may be picked up at our main office location. We do NOT sell door-to-door. Order quantities typically come in cases. Orders need to be pre-ordered with 48 hours notice Monday thru Friday 8am to 5pm. Please make sure you have cooler or insulated thermal bag to keep your product fresh.

Can I order online?

Yes! Existing wholesale customers may place orders online through our B2B online order system. Please contact your salesman for a log-in and password.

What is your return policy?

If you receive the wrong product, or are unhappy with what you received, call us or your salesman immediately and we will pick up and replace the product to your satisfaction. We guarantee our products 100% to meet your satisfaction.

Do you have a grinding program?

Yes. We grind daily over 26 different blends of beef. We also grind fresh pork, lamb, veal, turkey and poultry items.

Do you cut steaks at your location?

Yes. We have a fresh steak, poultry, and pork cutting and portioning operation to provide you with whatever specification you require. Learn more: http://www.westcoastprimemeats.com/about/our-cutting-team

Do you offer wait staff training?

Yes we do. Our trained sales team enjoys sharing their knowledge with employees to better understand the products they are offering.

Are tours of your facility available?

Absolutely! Tours are available for existing and potential trade partners. Please ask your sales representative for a customized tour.

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