Frequently Asked Questions

Want to schedule a tour? Want to become a customer? Whatever your question, we've got the answer. If our FAQ's still don't answer your questions, you can always contact us by calling (714) 855-8560 or you may also email us from the Contact Us page with detailed information about your questions. Our customer service representatives are available from 8:00AM – 5:00PM PST Monday through Friday.

HOSPITALITY

How do I become a customer?

E-mail info@westcoastprimemeats.com and leave us your contact information. Please include the name and location of your operation and the type of business (restaurant, hotel, butcher shop, caterer, online retailer, educational facility, military base, etc.) and you will be contacted within 24 hours.

What are your cut off times?

For all production items, our cut-off time is 3:00 PM and for all pass through (box-in box-out) items the cut-off time is 5:00 PM, Monday through Friday. Fresh ground beef orders should be submitted by 12:00 PM daily so we can complete our USDA test and hold program. If you have a special circumstance, we are flexible so please talk to your salesperson and arrangements can be made to have pre-cut inventory available.

What days do you deliver to our area?

We deliver to most areas 5 days a week. Certain outlying areas have specified delivery days and your salesperson can explain these to you.

What is your service area?

We deliver throughout the West including Southern California, Northern California, Nevada, Hawaii and Arizona.

Do you have a minimum order?

We do not have specific minimums as the product mix, frequency of orders, and proximity to our warehouse can impact the economics of making a drop. Please consult your salesperson to discuss your specific situation.

Can I order online?

Yes! Existing wholesale customers may place orders online through our B2B online order system. Please contact your salesman for a log-in and password.

What is your return policy?

If you receive the wrong product, or are unhappy with what you received, call us or your salesperson immediately, we will issue you a return merchandise order number, and we will pick up and replace the product to your satisfaction.

Do you have a grinding program?

Yes. Each day we grind over 26 different blends of beef. We also grind fresh pork, lamb, turkey, bison and poultry items.

Do you cut steaks at your location?

Yes. We have a USDA fresh steak butchering room, dry age room, a poultry portion control room, pork cutting room, and a ground production operation to provide you with whatever specification you require for your kitchen. Learn more: http://www.westcoastprimemeats.com/about/our-cutting-team

Do you offer wait staff training?

Yes we do. Our trained sales team and supplier partners enjoy sharing their knowledge with your employees to better understand the products they are selling.

Are tours of your facility available?

Tours are not available at this time.

PUBLIC SALES

How do I become a customer?

Place your order online at westcoastprimemeats.com/shop and you can select curbside pick-up at our Brea, CA facility or home delivery if it is enabled for your zip code.

What time do I need order to have my product the next day?

For curbside pick-up, orders need to be in by 3:00 PM for next day pick-up. Pick up days are Monday through Friday between 10:00 AM to 2:00 PM. For home delivery, orders need to be placed by 3:00 PM the day before the next scheduled route in your area.

What days do you home deliver to our area?

Our contact-free home delivery days to Orange County are Wednesday’s and Saturday’s. Select San Diego and Los Angeles areas are scheduled for Saturday as well.

How do you decide where to home deliver?

We offer home delivery in cities that are close to our warehouse and are close to major freeway systems, and areas where our deliver vans are not restricted or where we have numerous customer requests for service.

Do you have a minimum order size?

Minimum order size for the general public is $100.00. Home delivery fees may apply based on order size.

How do I pick up my product?

We have a contact-free curbside pickup. Since you have already paid for your product online, come to our 344 Cliffwood Park St, Brea CA 92821 facility, park in the designated “curbside pick-up” spots, call our front desk at 714-255-8560, give them your name, order number, and the make and model of your car. We will handle the rest! If you have a long return drive, make sure you bring a cooler or cooler bag.

How does your home delivery work?

Home deliveries are made in our West Coast Prime Meats branded refrigerated vans by professional drivers wearing gloves and masks. The morning of your contact-free home delivery, we will give you an approximate delivery window via email. Please note this can change based on traffic conditions, road closures, or weather. If we are running late, our driver or customer service will let you know. Once we arrive, our driver will leave the product at your door, ring the bell, and stand back. Either through the window or door, we would like to make visual contact with somebody at the home to make sure you can quickly receive your product. If nobody is home, we will call or text and let you know the orders has been delivered.

How is my product packaged?

For food safety reasons, all product is cut fresh in our USDA facility and then frozen. Most items are individually sealed for easier transport and ultimate freshness when being thawed. All of our boxes are corrugated and made from recycled material. The boxes and vacuum seals bags are both recyclable.

How should I handle my product?

As far as your product goes, please check each package. Anything that you are not going to use in the next 2 – 3 days should be kept frozen. Product you are going to use in the next few days should be stored in the refrigerator. If you are planning on using a frozen product in the next few weeks, remove from the freezer to the refrigerator a day or two before you are going to use it and evaluate the thawing process from there.

What is your return policy?

If you receive the wrong product, or are unhappy with what you received, call us and explain the situation and we will issue you a return merchandise order number, and we will pick up and replace the product to your satisfaction.

Do you sell door-to-door?

No! Please be aware there are pretenders out there. West Coast Prime Meats only delivers pre-ordered meats in our branded refrigerated vans (like on our website), all of our drivers are uniformed, and will never by selling something extra or leftover!